Customer Service Representative

Agents will act as a liaison, provide product/services information, answer questions via phone calls related to general inquiries about our internet service, basic technical support and resolve any emerging problems that our customer might face with accuracy and efficiency.

The Communication agent must provide excellent support on every single contact following processes and policies in the politest and professional manner accomplishing the LOB metrics.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledging and resolving customer complaints.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Education and Specific Training
• Intermediate English level (B2)
• High school diploma preferred

Work Experience
• Not necessary but a good plus

Qualifications
• Effective communication and interpersonal skills.
• Empathy and patience.
• Outgoing and personable
• Able to think independently to make decisions

San José, San José, Pavas
Otro
Otro
Tiempo completo
Inglés: Intermedio superior (B2)
Ingreso bruto mensual.450 000

Teleperformance Costa Rica S.A

Teleperformance, the worldwide leading provider of outsourced CRM and contact center services, has been serving companies around the world, providing superior results in managing their customer care, technical support and debt collection programs. In 2009, the Teleperformance Group achieved €1.848 billion revenues (US$2.6 billion – average exchange rate at December 31, 2009: €1 = US$1.39).
The Group operates about 83,000 computerized workstations, with more than 100,000 employees (Full-Time Equivalents) across 276 contact centers in 51 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.

juarezvives.5@teleperformance.cr
Lunes a Viernes de 8:00am a 5:00pm
200 Mts Este de Plaza Mayor, Bv. de Rohrmoser, San José
10109, Carmen , San José, San José
Costa Rica